After much inquiry from people across the country to learn more about turning their companies around, I have decided to create this blog to help give you answers. It will contain an overview of the process I have developed along with my colleague Danny Lyndall that has transformed the company I manage, Daphne Utilities, from a troubled utility verging on bankruptcy to a prosperous company noted by the Wall Street Journal and Inc. Magazine as one of the best places to work in America. We have received numerous quality awards including the coveted EPA “Award of Excellence”, the highest award issued by the federal government to a public utility operation. We have developed a great, winning team of employees that are doing extraordinary and innovative things every day that are bringing down our costs and increasing our efficiency.
The incredible product of this is a customer base that truly understands the value we provide to them. Doesn’t this sound like something YOU want for your company? Couldn’t YOU do amazing things if your customers believed in you and looked to you with community pride rather than frustration and disgust? Wouldn’t YOU like to see significant improvement come to your company regardless of what business you are in or what state the economy is in?
I think I know the answer to that question…and helping you find the path from where you are to where you want to be is what this blog is going to be all about!