Friday, February 3, 2012

Thanks for a GREAT Conference!

Thanks to everyone who attended my sessions at the Utility Management Conference this week in Miami!  It was a truly great conference and probably the best I have ever attended.

I spoke twice at this conference.  On Monday, my business partner Danny Lyndall and I conducted a half-day workshop on our "Good Enough Isn't" method of running a successful company and the feedback was extraordinary. It was a big group and we covered a lot of ground in a short time but, from the feedback forms I've read, everyone took something significant away and that was, of course, the purpose.  If any of you have additional questions or need any assistance going forward, just call or email me. I am more than happy to help!

On Wednesday, I spoke on "Communicating Value to the Customer: The Incredible ROI of Great Customer Service", a subject in which I am very passionate!  I had more than 30 people leave me their cards for additional info and materials from this training session!  I'll ship it out as soon as possible... most likely Friday of this week.  If I did not get your card and you would still like the Customer Service training booklet I offered the attendees, don't worry... just drop me an email at or and I'll send it to you as well!

A number of you also asked about my availability to speak at your business or conference.  I do engage in public speaking and workshop training and would be happy to discuss with you your specific needs and how I might be able to support you in this area.  I speak at many  conferences across the country on a variety
of subjects...from hour long presentations to full day workshops as well as keynote addresses. Just drop me a line.  I am sure we can work something out.

Again, thank you to everyone who attended my presentations in Miami.  Please call on me if I can support you in any way.