Sunday, October 14, 2012

A Brief but Busy Update!

A couple of great things going on at the moment!

First, the WEFTEC conference in New Orleans was an incredible success!  I spoke 4 times there this year (that is certainly a record for me… it may be a WEFTEC record as well.)   It kept me hopping but it was a great show with a lot of great feedback.  If you attended and wanted copies of my presentations, they can be downloaded at the following links:

The New Business Model for Today’s Successful Utility - Elected Officials Briefing

You’ve Got a Financial Plan… Now What – Financial Workshop Presentation

Winning Team Onboarding

Will You Survive The Night of The Boomer Exodus?

Tomorrow (October 15, 2012), I am presenting the keynote address at the AL/MS Section of AWWA Annual Conference in Mobile, Alabama. If you are attending this great conference, please stop by the opening general session and give me a listen! I am also presenting on Tuesday on the need to deliver WOW service to our captive audience of customers here in the utilities industry. It's a message more people in the public sector need to take heed of so please stop by if you can. It really can make a big difference in your operation.

Finally, the October issue of MSW (Municipal Sewer and Water) Magazine just came out and features my company, Daphne Utilities, and the efforts we have gone through to both protect the environment and build a great, positive relationship with our customers.  You can read the article at the following link:

 Wow!  Talking about staying busy!