A couple of great things going on at the moment!
First, the WEFTEC conference in New Orleans was an
incredible success! I spoke 4 times
there this year (that is certainly a record for me… it may be a WEFTEC record
as well.) It kept me hopping but it was
a great show with a lot of great feedback.
If you attended and wanted copies of my presentations, they can be
downloaded at the following links:
The New Business Model for Today’s Successful Utility - Elected
Officials Briefing
https://www.sugarsync.com/pf/D7090779_3994405_6632291
You’ve Got a Financial Plan… Now What – Financial Workshop
Presentation
https://www.sugarsync.com/pf/D7090779_3994405_6632217
Winning Team Onboarding
https://www.sugarsync.com/pf/D7090779_3994405_6632046
Will You Survive The Night of The Boomer Exodus?
https://www.sugarsync.com/pf/D7090779_3994405_6632032
Tomorrow (October 15, 2012), I am presenting the keynote
address at the AL/MS Section of AWWA Annual Conference in Mobile, Alabama. If
you are attending this great conference, please stop by the opening general
session and give me a listen! I am also presenting on Tuesday on the need to
deliver WOW service to our captive audience of customers here in the utilities
industry. It's a message more people in the public sector need to take heed of
so please stop by if you can. It really can make a big difference in your
operation.
Finally, the October issue of MSW (Municipal Sewer and
Water) Magazine just came out and features my company, Daphne Utilities, and
the efforts we have gone through to both protect the environment and build a
great, positive relationship with our customers. You can read the article at the following
link:
http://www.mswmag.com/editorial/2012/10/cutting_out_the_fat