Saturday, June 7, 2014

Download Link for ACE2014 Presentation

Thanks for attending my presentation at the American Water Works Association Annual Conference and Exposition (ACE2014) in Boston, Mass.  If you’d like to download a PDF of my slideshow with notes, please follow the link below.  As always, if I can be of any help to you, please don’t hesitate to contact me!

DATE:            Thursday, June 12th  ( 9am )
TITLE:             “So I Have a Great Financial Plan…NOW WHAT?”

OVERVIEW: Even the best financial plan still means taking more of your customer’s money.  If you have not proven your worth to customers long before this, you will likely get pushback from angry crowds at your public meetings which will make your oversight bodies very reluctant to pass the rate increases you need.  Here are some low and no cost ways to begin communicating value to your customers now so that they recognize your worth when that critical day arrives to ask for their support!


If you would like more information on the presentations I can provide you and your organization to help you achieve remarkable results, please download my Press Kit at the link below:

First, Solve The Problem

This is not really surprising but the plan almost never went like clockwork.  Something always happened. Team members got captured.  People suspected a trap and had members of the team locked up.  Equipment broke.  The weather changed.  Wildcards were thrown at them all of the time. 
What made the team great, however, was their response when things did not go perfectly.  

When plans went awry, the IMF Team focused first on solving the problem, not pointing fingers at who was to blame. 

If Rollin Hand got locked up, the team didn’t waste time trying to explain why they were not at fault for him getting caught.  That would not have been productive.  Instead, they immediately looked to solve the problem first.  “Blame Allocation” was never part of the Mission.

At a later time, after the crisis had passed and the Mission completed, I am sure that Phelps had an after-action review so they could figure out exactly what happened so they might avoid it again down the road, but not in the middle of a crisis.
ACTION:  What do you or your staff focus on when bad things happen?  Is your first thought to accomplish the mission or save yourself?

 What about your Team members?  Do they waste time making sure everyone knows who is to blame, rather than just completing your mission?

What are you going to do to change this in not only yourself but in your team as well?