Saturday, June 7, 2014

First, Solve The Problem

This is not really surprising but the plan almost never went like clockwork.  Something always happened. Team members got captured.  People suspected a trap and had members of the team locked up.  Equipment broke.  The weather changed.  Wildcards were thrown at them all of the time. 
What made the team great, however, was their response when things did not go perfectly.  

When plans went awry, the IMF Team focused first on solving the problem, not pointing fingers at who was to blame. 

If Rollin Hand got locked up, the team didn’t waste time trying to explain why they were not at fault for him getting caught.  That would not have been productive.  Instead, they immediately looked to solve the problem first.  “Blame Allocation” was never part of the Mission.

At a later time, after the crisis had passed and the Mission completed, I am sure that Phelps had an after-action review so they could figure out exactly what happened so they might avoid it again down the road, but not in the middle of a crisis.
ACTION:  What do you or your staff focus on when bad things happen?  Is your first thought to accomplish the mission or save yourself?

 What about your Team members?  Do they waste time making sure everyone knows who is to blame, rather than just completing your mission?

What are you going to do to change this in not only yourself but in your team as well?

No comments:

Post a Comment